Service quality and clarity of information are fundamental to our customer care service.
As stipulated by the prevailing legislation, here you can find:
The rates, terms, conditions and expenses applied to customers
Types of active transactions
Deposit Guarantee Funds of Credit Institutions
Customer Care Department: regulation on transparency and customer protection
Banco de Valencia Regulations on Customer Services
Notification of the Bank of Spain circular 8/1990 on transparency in transactions and customer protection
Valuation regulations applicable in asset and liability accounts.
Partial leaflet: External transfers