Products and Services

Insurance Home Insurance
Home Insurance

Enjoy peace of mind with your home in the hands of the Banco de Valencia.

With the Valencia Multi-Risk Home Insurance, your home and its contents are protected against the most common types of risk (fire, flooding, theft, etc.)
Each year the capital sum - the value of the premises and the contents you have contracted - is updated in accordance with the consumer price index (CPI.). Therefore, you are guaranteed that in the event of an accident at home or in your property, you shall receive payment for all goods insured at their replacement value, without exemption.

 

Service commitment*
For those events when assistance by repair engineers has been requested by callingtelephone number 902 760 944, we undertake to meet the following service timescales after reporting the event:
1. Acknowledgement of event notification reception by sending a SMS to the customer.
2. The service engineer will contact the policyholder and will visit the insured property to investigate the event, except in cases where the damage was caused by the policyholders themselves, within 24 hours.
In a case of EMERGENCY, the service engineer will personally visit the property within 3 hours.
3. The proposed repair timetable of the first technician involved will be communicated in less than 48 hours. Once the first technician has completed his work, each successive technician will communicate their timetables.
4. The service engineer will start repair work within 72 hours, except where replacement parts are required, which due to manufacture or delivery timescales may make it necessary to establish an extended schedule. In such a case, the technician will notify the policyholder, and the 72 hour period will start from the time the parts are received by the technician.
5.  Notification of termination of the event by sending the customer a SMS.

 

If we fail to meet the above timescales, we will return the value of the premium to the insured.

 

*Commitment of Plus Ultra, Seguros Generales y Vida, S.A.

• Repair of damages caused by your or your neighbours' burst water pipes.
• Replacement of all panes, glass and mirrors, marble, sanitary porcelain and glass-ceramic plates which have broken by accident.
• In the event of burglary, you shall receive the amount needed to replace stolen goods, to change locks and to repair any damage caused.
• In the event of fire, we shall pay for all damage caused to your home and for any insured goods which have been destroyed.
• 24-HOUR HOME HELP service.
• Possibility to make enquiries through our Telephone Banking Service.